Organisations need to understand their stakeholders. This is not only to gauge stakeholders’ perceptions of an organisation, but to understand their needs and stances on relevant issues. This ...

Key Performance Indicators (KPI’s) are one of the most over-used and little understood terms in business development and management. They are too often taken to mean any metric or data used to measure ...

To improve something, you must measure it periodically and track changes over time. Although many business people have understood this for a long time (for centuries, actually), recent years have seen ...

One of the central ways family businesses define their legacies is through artifacts: verbal, physical, relational, and ...