Amazon Connect initially disrupted with a pay-per-use price model but is now flexing its artificial intelligence muscles. Written by eWEEK content and product recommendations are editorially ...

The Amazon Connect agent workspace now supports third-party applications. “This allows customers to take either their existing vendor–built solutions, like calendaring applications and analytics apps, ...

Amazon Web Services said it has launched Amazon Connect, a cloud contact center service. The move gets AWS more into the lucrative customer service market dominated by the likes of Salesforce, SAP and ...

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Value stream management involves people in the organization to examine workflows and other processes to ensure they are deriving the maximum value from their efforts while eliminating waste — of ...

Amazon wants to help organizations connect the various apps that they use — leveraging, in part, AI. The company today announced AWS AppFabric, a new no-code service designed to bridge the gap between ...