Google LLC said today that its Dialogflow CX service is now generally available, meaning enterprises now have an easier way to create more advanced virtual agents to staff their contact centers ...

Google today announced the beta launch of its enterprise edition of Dialogflow, its tool for building chatbots and other conversational applications. In addition, Dialogflow (both in its free and ...

Dialogflow API V2 is also now the default for all new agents, integrating with Google Cloud Speech-to-Text, enabling agent management via API, supporting gRPC, and providing an easy transition to ...

Dialogflow is the core technology behind Contact Center AI, software that enables businesses to deploy virtual agents for basic customer interactions.

Google has announced that Dialogflow Enterprise Edition is now generally available. Dialogflow is the company’s conversational interface development suite for building AI experiences across ...

Google has announced general availablity for DialogFlow CX, the latest version of the company's virtual support agent management software.

There's also a new text-to-speech beta, which beefs up existing Dialogflow text-to-speech with native audio response using Google-parent Alphabet-owned DeepMind's WaveNet speech synthesis technology.

Optimized for large contact centers that deal with complex conversations across voice and messaging channels, Google Cloud Dialogflow CX extends UJET’s capabilities to a broader set of use cases ...

“Dialogflow CX brings new, advanced capabilities to virtual agents, helping contact center teams better prioritize customer needs and ultimately improving customer satisfaction.

During Salesforce TDX, Nick Johnston, senior vice president of strategic partnerships and business development at Salesforce, gave me a few good minutes to provide some detail on how the recent ...