If you're looking to automate your help desk look no further than these 10 popular help desk ticket tools that can help you create a more streamlined customer service experience. Help desk software is ...

Alan Joch has been an independent business and technology writer for more than a decade. His expertise includes server and desktop virtualization, cloud computing, emerging mobile applications, and ...

When help desks are used to service customers outside the organization, those calling in about product or service problems, then a help desk is also a valuable customer data gathering touch point.

Even five years ago, almost every customer in a HubSpot survey rated an “immediate” response as important or very important. With more companies offering automated round-the-clock support to keep up ...

We’re already aware that AI is transforming the IT help desk. The recent global pandemic, however, calls new attention to AI’s capabilities. As health concerns continue to spread, more enterprises are ...

Service-based organizations may handle thousands of customer emails daily, placing a significant burden on IT help desks, customer service organizations, and other departments involved in reading, ...

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