Chatbots make your business appear to be just one of many. They can never really be a replacement for truly great customer ...

The brands that thrive in today’s volatile markets will be the ones that treat performance not just as a box to check, but as ...

With the right connectivity between enterprise resources and the right foundations, agents become the abstraction and control ...

Organisations must find the balance between harnessing AI’s capabilities and ensuring ethical use of customer data ...

As a career mentor, one of the biggest issues I see every day is that capable individuals, who would be a great asset to ...

For business to be a force for good, future leaders must be equipped with the mindset, skills, and courage to lead ...

In a world where knowledge evolves at breakneck speed, Retrieval Augmented Generation (RAG) enables AI to remain relevant, ...

Mike Britton at Abnormal AI argues that the real problem in email security isn’t human error; it’s silence . It’s easy to ...

Cyber-attacks are inevitable. The true differentiator is how well an organisation anticipates, absorbs, and recovers from ...

The immediate focus for most organisations should be on making existing processes more efficient, smarter, quicker and more ...

As AI-driven use cases become core to customer experience, businesses without real-time data capabilities will be unable to ...

As loyalty wanes under generational shifts and economic strain, customisation isn’t only a differentiator, but essential for ...