Prioritize ease. Delivering great CX should sit alongside building mental and physical availability as a key goal for every enterprise marketer. Bring tools and data together. Unify fragmented systems ...

The big news from the call center software angle? The merger between Verint and fellow Thoma Bravo company Calabrio.

AI starts with the right foundation. If your AI strategy is falling short, the issue may not be your tools; it might be your ...