AI Experiences uses advanced identity resolution, real-time behavioral data, and agentic decisioning to deliver the highest performing messages. It determines the best timing and channel for each ...

Jobber Receptionist is a virtual assistant that empowers home service businesses to deliver 24/7 customer care and capture leads via calls or texts.

Thoma Bravo, one of the largest software-focused investors in the world with approximately $184 billion in assets, has acquired Verint in an all-cash transaction valued at $2 billion. Rumors of a ...

“While AI will streamline processes, provide insights, and unlock productivity gains, it’s not a magic pill that resurrects your broken go-to-market (GTM) motions,” says Eugene “Blue” Bowen, a ...

Leaders must embrace flexible, inclusive strategies that leverage generational strengths, prioritize well-being, and foster a shared sense of purpose.

Treasure Data, a customer data platform provider, has earned TrustArc's TRUSTe Responsible AI Certification for data protection, privacy, fairness, transparency, accountability, and more.

Kasisto, a provider of artificial intelligence technology for banks, has launched KAIgentic, an agentic AI platform for banking.

In every customer conversation, there's more happening than words alone can capture. This high-impact session will show you how to turn emotional insight into business advantage.

Following its recent acquisition of VOCALLS, CallMiner today introduced OmniAgent, a virtual agent to transform customer interactions, across voice, chat and email, through intelligent automation and ...

Deeper integration brings Seismic Aura AI to Salesforce Agentforce, empowering sellers with real-time guidance to close deals and personalize customer interactions.

Communications platform provider Dialpad today released a number of contact center updates for its platform. Key highlights include the following: Expanded integrations with Zoho, Freshdesk, Bullhorn, ...

Eltropy, providers of a conversations platform for community financial institutions (CFIs), has integrated its Eltropy One Platform with more than 50 essential systems used by credit unions and ...