Paraguayan President Santiago Peña has announced plans to expand the country’s successful maquila regime to cover BPO and KPO ...

With AI-related layoffs drawing plenty of attention as companies continue to boast about heavy increases in efficiency, two ...

Volkswagen has appointed CI&T, a global technology transformation services provider, as its Digital Agency of Record (DAOR) ...

“The intra-regional investment remains strong,” says Irina Tsulerman, President of Scarab Rising, Inc. Cultural ties and a ...

BPO provider iQor has acquired JumpCrew, marking its shift from a pure customer experience (CX) outsourcer to a full customer ...

U.S.-based satellite internet provider Omnispace has entered the Argentine market, setting the stage for direct competition ...

The merger of Israeli tech firm NICE with Germany’s Cognigy has reignited fears of further automation in the customer service ...

Enterprise software provider Zendesk is ramping up operations in key Latin American markets to tap into the surging demand ...

BRQ Digital Solutions, one of Brazil’s major technology and digital transformation firms, has acquired Weme, a digital ...

The US dollar may have experienced some depreciation amid ongoing global trade tensions, but it is expected to remain the ...

Grant Thornton has acquired Auxis with plans to launch what it calls “the industry’s first full-service advisory offering.” ...

AWS has introduced a new artificial intelligence-powered approach that redefines how software is built, placing AI at the ...