Prioritize ease. Delivering great CX should sit alongside building mental and physical availability as a key goal for every enterprise marketer. Bring tools and data together. Unify fragmented systems ...

The big news from the call center software angle? The merger between Verint and fellow Thoma Bravo company Calabrio.

The MACH Alliance, a global not‑for‑profit advocacy group, has remained focused on its mission to guide brands toward transformative, open, and best-of-breed solutions that will drive the next era of ...